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South Africa

Results for customer+analytics

News

Image supplied. Wayne Wilson, appointed as chief operating officer: tech & media, is one of several appointments at Rapt Creative that will take the agency into the future
Marketing & Media
Rapt Creative's glimpse of the past and nod to the future

9 Apr 2024

Source: © michaeljung -
Retail
Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Source: Mirko Vitali Overall, South African millennials, who make up nearly half of South African adults, manifest differently from the global cohort
Marketing & Media
SA millennials different from the global cohort

22 Jun 2023

Global e-commerce transactions predicted to hit $8tn by 2027
Retail
Global e-commerce transactions predicted to hit $8tn by 2027

22 May 2023

Modern marketing dilemmas: How should your brand react when prices are going up?
Marketing & Media
Modern marketing dilemmas: How should your brand react when prices are going up?

Mary Kyriakidi, Issued by Kantar 28 Feb 2023

Source: Supplied. Loren Lubanga, key account executive at Infobip Kenya.
Finance
Onboarding banking customers in the digital era is a journey, not just a transaction

Loren Lubanga 31 Oct 2022

Jacques Celliers, CEO of FNB. Source: Supplied
Retail
FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Image supplied: Nic Ray, DataEQ CEO
Marketing & Media
BrandsEye announces rebrand to DataEQ

25 Feb 2022

How to drive competitive advantage with location-based intelligence
ICT
How to drive competitive advantage with location-based intelligence

Gary Allemann 14 Dec 2020

#Newsmaker: Philippa Heal on Showmax's winning campaigns and the rise of full-service in-house agencies
Marketing & Media
#Newsmaker: Philippa Heal on Showmax's winning campaigns and the rise of full-service in-house agencies

Juanita Pienaar 16 Sep 2019

Marketing & Media
Ask Afrika to deliver best practice in customer experience management

Issued by Ask Afrika 15 May 2018

Gartner's CMO Spend Survey 2018/19: Key insights revealed
Marketing & Media
Gartner's CMO Spend Survey 2018/19: Key insights revealed

13 Nov 2018

Banks need to be inquisitive to successfully ride the digital wave
Finance
Banks need to be inquisitive to successfully ride the digital wave

20 Apr 2017

Could VR, AI improve customer engagement for telcos?
ICT
Could VR, AI improve customer engagement for telcos?

Mark De Groot 15 Mar 2017

Image by 123RF
Marketing & Media
Telecoms to take advantage of virtual reality

Mark de Groot 24 Feb 2017

Getting VR right and ready for retail
Retail
Getting VR right and ready for retail

Daryn Mason 20 Feb 2017

Digital consumers show less brand loyalty
ICT
Digital consumers show less brand loyalty

12 Jan 2017

Virtual reality, chatbots will dominate CX by 2020
ICT
Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Despite digital convenience, customers want personal contact
Marketing & Media
Despite digital convenience, customers want personal contact

28 Oct 2016

Banks and big data
Finance
Banks and big data

Gary Allemann 25 Oct 2016

Rewarding customer loyalty, building brand ambassadors increases profits
Retail
Rewarding customer loyalty, building brand ambassadors increases profits

Juan-Pierre Du Buisson 4 Aug 2016

Analytics underpins the new customer experience paradigm
Marketing & Media
Analytics underpins the new customer experience paradigm

Gavin Holme & Rudraksh Bhawalkar 30 May 2016

Jaco Marais
Logistics & Transport
#CommerceMonth: Speeding things up with KaChing

Cari Van Wyk 18 Apr 2016

[BizTrends 2016] 16 trends for 2016
Marketing & Media
[BizTrends 2016] 16 trends for 2016

Louise Marsland 16 Feb 2016

[BizTrends 2016] Age of analytics
Marketing & Media
[BizTrends 2016] Age of analytics

Abey Mokgwatsane 11 Feb 2016

Rachel Lane
Retail
New global research study is "a wake-up call'

9 Oct 2015

Customer service is customer acquisition
Marketing & Media
Customer service is customer acquisition

24 Aug 2015

Digital marketing needs to be noticed by business
Marketing & Media
Digital marketing needs to be noticed by business

13 Aug 2015

CEM Summit develops 'Four Key Tracks' agenda
Marketing & Media
CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Six steps to enhance your customer loyalty programmes
Marketing & Media
Six steps to enhance your customer loyalty programmes

Leigh Andrews 26 Feb 2015

Julian Diaz
Marketing & Media
The new science behind customer loyalty

Julian Diaz 12 Feb 2015

Marketing & Media
Nedbank global runner-up in Customer Analytics, Big Data category at Efma Accenture Innovation Award

24 Oct 2014

New speaker for Acceleration Digital Ignition Symposium
Marketing & Media
New speaker for Acceleration Digital Ignition Symposium

5 May 2014

Retail
Consumers switch companies on 'poor service'

7 May 2012

DA says MTN fudging response to allegations
Government
DA says MTN fudging response to allegations

13 Apr 2012

Retail
MTN appoints Christian de Faria in newly created role

1 Jul 2011

Insurance marketers too focussed on acquisition
Retail
Insurance marketers too focussed on acquisition

22 Sep 2010

Chris Moerdyk
Marketing & Media
600 marketers worldwide comment on the future of marketing

Chris Moerdyk 23 Apr 2010

Marketing & Media
Will profits prove elusive for on-demand CRM?

24 Oct 2008

Retail
Profits could prove elusive for the on-demand CRM model

Surya Mukherjee 24 Oct 2008

Retail
Contact centres invest in CRM to improve customer retention

Aphrodite Brinsmead 3 Oct 2008

Louise Burgers
Marketing & Media
Prepping marketers for the global market

Louise Marsland 25 Aug 2008

Marketing & Media
WCIT launches Bluetooth frequency monitor

4 Jul 2008

Retail
Personalised marketing preferred; execution lagging

19 Mar 2008

Retail
CRM applications set to double in value

1 Nov 2007

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