Telesales Team Leader

• National diploma in sales/marketing or relevant qualification
• Matric certificate
• Three years of customer service experience
• One year of supervisory experience
• Three years of automotive industry experience
• SAP knowledge

• Achieve sales targets to increase revenue through excellent customer service and sales process management within the telesales department
• Support company's marketing initiatives by ensuring stock availability and coordination for the sales team to drive business market share growth
• Ensure all customer queries and requests are handled professionally and timely to achieve customer satisfaction and sales targets for business growth
• Take responsibility for telesales team administration, filing, and reporting to provide accurate information to stakeholders, adhering to company standards and policies
• Coordinate and process credit notes accurately according to company policy to ensure correct billing and customer satisfaction
• Ensure effective communication of relevant information to all stakeholders for informed business decision-making
• Manage staff effectively, holding them accountable through performance and disciplinary procedures, and develop and mentor them through talent management and IDP processes