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News

Widespread adoption of AI is shaping next-gen customer service
Retail
Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.
Finance
Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Helm, DStv, and Capitec clinch 2024 Smarties Awards
Marketing & Media
Helm, DStv, and Capitec clinch 2024 Smarties Awards

Issued by Helm 15 Apr 2024

Zitcha partners with Leroy Merlin to launch retail media network in SA
Retail
Zitcha partners with Leroy Merlin to launch retail media network in SA

20 Mar 2024

The future of conversational chat channels in SA
Retail
The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Sally Acton, CEO of Torque Solutions
HR & Management
#BizTrends2024: Employee experience is (still) trending - are you doing it right?

Sally Acton 30 Jan 2024

Source: Supplied. Keletso Mpisane, head of MiWay Blink.
Finance
#BizTrends2024: What tech trends will transform insurance?

Keletso Mpisane 24 Jan 2024

Dentsu's roadmap to retail media success: Revolutionising South Africa's advertising game!
Marketing & Media
Dentsu's roadmap to retail media success: Revolutionising South Africa's advertising game!

Daniel Malan, Issued by Dentsu 23 Jan 2024

Ancel Draai, MD for Applico Training
HR & Management
#BizTrends2024: AI and the cloud are crafting the future of payroll management

Ancel Draai 23 Jan 2024

Survey reveals AI can significantly improve service and support
Retail
Survey reveals AI can significantly improve service and support

18 Jan 2024

Queues of people trying to claim UIF and get help for other issues are almost a permanent feature outside the labour department offices in Cape Town. Photo: Qaqamba Falithenjwa
HR & Management
Workers are battling to collect unemployment benefits despite new technology

Ella Morrison and Qaqamba Falithenjwa 14 Dec 2023

African tech earns international award in Berlin
Marketing & Media
African tech earns international award in Berlin

Issued by Helm 1 Dec 2023

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent
Marketing & Media
#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

New online system to streamline access to Masters' Offices
Legal
New online system to streamline access to Masters' Offices

Issued by Capital Legacy 8 Nov 2023

Source:
Marketing & Media
Empathetic design: Going beyond aesthetics to create meaningful user experiences

7 Nov 2023

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index
Marketing & Media
Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Issued by Ask Afrika 26 Oct 2023

Melon Mobile brings first fully digital eSIM to SA, CEO says innovation not done
ICT
Melon Mobile brings first fully digital eSIM to SA, CEO says innovation not done

Lindsey Schutters 2 Oct 2023

Helm and DStv win big at the New Gen Awards
Marketing & Media
Helm and DStv win big at the New Gen Awards

Issued by Helm 2 Oct 2023

How Shoprite is redefining shopping in SA
Retail
How Shoprite is redefining shopping in SA

David Cohn 20 Sep 2023

Source: Tima Miroshnichenko/Pexels
HR & Management
Embracing real-time submissions: a leap towards efficient payroll management

12 Sep 2023

Source: Microsoft Work Trend Index
ICT
Microsoft empowers South African SMEs with AI-driven skills training

11 Sep 2023

UIF launches app and USSD service to speed up operations
ICT
UIF launches app and USSD service to speed up operations

5 Sep 2023

Self service must go hand-in-hand with personalisation to cater to all
Retail
Self service must go hand-in-hand with personalisation to cater to all

Vis Govender 5 Sep 2023

Source: Supplied.
Finance
Nedbank redefines banking experience with innovative hybrid approach

31 Aug 2023

The TikTok dance party is over. Source: Lindsey Schutters
ICT
The TikTok dance party is over, the platform is ready to get paid

Lindsey Schutters 23 Aug 2023

Get rewarded with cash back even if you claim on your insurance
Finance
Get rewarded with cash back even if you claim on your insurance

Issued by MSports Marketing 17 Aug 2023

Payroll and HR outsourcing can free up business resources. Source: Amy Hirschi/Unsplash
Entrepreneurship
Outsourcing payroll can help SMEs save time and resources

31 Jul 2023

Source:
Marketing & Media
Unlocking untapped potential: SA brands slow to use WhatsApp's marketing power

27 Jun 2023

Image supplied.
Marketing & Media
#Bookmarks2023: IAB SA Bookmark Awards 2023 finalists announced

22 Jun 2023

Image source: Getty Images
HR & Management
How the HR model is being reinvented... by employees

Nicky Myburgh 19 Jun 2023

Image source: Andriy Popov –
HR & Management
Public Employment Service launches mobile bus to assist job seekers

9 Jun 2023

Image supplied. #StopHoldMusic, Naked’s new campaign imagines an alternative universe where hold music is the new rock and roll, and fans get excited about
Marketing & Media
#BehindtheCampaign: Naked's tongue in cheek #StopHoldMusic campaign where hold music is the new rock 'n roll

Danette Breitenbach 30 May 2023

Image source: Tima Miroshnichenko from
HR & Management
How SA's legislative changes impact foreign employers

Ania Strydom 17 May 2023

Source: Supplied.
Finance
Unifi unveils third branch in Kenya

17 May 2023

Automation and its place in digital advertising
Marketing & Media
Automation and its place in digital advertising

Stéphane Allard, Issued by Invibes Advertising 16 May 2023

Zara boosts omnichannel experience at newly refurbished Sandton flagship
Retail
Zara boosts omnichannel experience at newly refurbished Sandton flagship

9 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans
Marketing & Media
8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Helm and DStv go gold at 2023 Smarties
Marketing & Media
Helm and DStv go gold at 2023 Smarties

Issued by Helm 20 Apr 2023

Introducing Uniq: Shoprite's foray into fashion
Retail
Introducing Uniq: Shoprite's foray into fashion

31 Mar 2023

The perks and challenges of Jozi's film industry
Lifestyle
The perks and challenges of Jozi's film industry

Evan-Lee Courie 3 Mar 2023

South African Restaurant Industry Report: Overcoming the challenges of 2023
Lifestyle
South African Restaurant Industry Report: Overcoming the challenges of 2023

2 Mar 2023

Will ChatGPT kill the customer service agent?
ICT
Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

Source: Supplied.
Finance
FNB gears up to deploy 300 community bankers

2 Feb 2023

Source:
Finance
Accessibility, adaptability key to insurance industry success in 2023

Edwin Theron 1 Feb 2023

Source: Supplied. Gerhard Oosthuizen, chief technology officer at Entersekt.
Finance
5 banking and payment security threats and trends to watch in 2023

Gerhard Oosthuizen 27 Jan 2023

Image source: © Rungaroon taweeapiradeemunkohg –
ICT
Major trends impacting 2023 information and development planning

Gary Allemann 27 Jan 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.
Finance
Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Making use of cloud payroll in South Africa
HR & Management
Making use of cloud payroll in South Africa

Issued by Starbright Solutions 24 Jan 2023

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