This announcement indicates Qlik’s recognition of RIC’s dedication to quality, commitment to Qlik solutions, and devotion to enhanced customer experiences. To achieve Elite Status, Qlik partners must attain certain milestones, including revenue targets, advanced training and organisation-wide accreditation and certification (among others). These achievements must be maintained, and their foundations built on year-on-year.
As one of only four Qlik Elite Partners in South Africa, RIC’s team of experts will enjoy a much closer working relationship with Qlik International. This will ensure it continues to drive customer satisfaction across the region, with more comprehensive access to high-quality information, resources, support and services.
According to Paulo Fernandes, senior account executive at RIC, this achievement is also largely attributed to RIC’s unwavering growth throughout an incredibly challenging 2020. “Due to our unprecedented growth despite the Covid-19 period, we outperformed many other organisations. Qlik has selected RIC as an Elite Partner because we have shown that we are capable of working (and excelling) in extreme situations; and we empower our customers to do the same.”
Dawn De Raedt
Internally, Dawn De Raedt, owner and founder of RIC, attributes this prestigious upward move in the Qlik Partner rankings to the RIC team. “Over the last two decades, I’ve watched RIC and its team grow in every way. This achievement comes down to the team that we’ve built, the calibre of employees that we’ve attracted. I believe we employ some of the best senior Qlik and business intelligence specialists in South Africa, from a consulting and sales point of view – and it seems Qlik agrees.”
The company’s world-class Qlik Support Desk was also noted as a positive, being backed by the right software, processes, and people. This Support Desk is managed by a dedicated staff complement of five, using industry recognised support desk software.
As a Qlik Elite Partner, RIC reaffirms its commitment to Qlik toolsets. The team has a large, vested interest in the technology and will continue to focus on advancements, training and certification – to the benefit of its customers.
Not a team to rest on its laurels, this achievement has spurred RIC on to achieve more. “We are ecstatic and humbled that Qlik has recognised our commitment and dedication to the technology. We will continue to grow from strength to strength through the prioritisation of skills development, and with a keen focus on aligning with our customers’ needs. We are excited to drive Qlik Data Integration (QDI) in Africa and are seeing immense benefits for clients in this area,” concludes Yolanda Bennetts, general manager at RIC. About RIC Consulting RIC delivers Qlik solutions, specialist consulting and software support services across a broad- spectrum of industries. For more than two decades, the RIC team has helped customers tell the stories that live in their data. As a wholly client-centric organisation, we understand that every client is unique, with distinctive needs. We take great care to ensure that we understand not only those needs, but the specific micro- and macro-environmental factors that affect each individual business too. With this approach, an appropriate solution can be proposed and implemented. As we guide each client through the learning and acceptance process, our Qlik experts provide on-going maintenance and support. Understanding the speed of innovation, RIC solutions are customised and tailored as required and are adapted as each company evolves.For more information, visit www.ricconsulting.co.za