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Columinate SITEisfaction looks at Internet Banking in South Africa

While many South African banking consumers are taking advantage of the ease and convenience of Internet Banking to meet their basic banking requirements, most have yet to fully harness the potential of their online banking facilities. That's according to the results of recent research conducted with 1 353 Internet banking users by online market research specialist, Columinate, aimed at assessing the Internet banking habits and behaviours of users of this banking medium as well as the overall levels of satisfaction of Internet banking customers with the online offerings of their banks.
This survey is the first in Columinate's 'SITEisfaction' series, aimed at measuring website satisfaction across different industries. SITEisfaction will benchmark website satisfaction and provide annual insights to companies in these industries. See the infographic below for an illustration of the results.

Columinate SITEisfaction looks at Internet Banking in South Africa
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About Columinate

Columinate specialises in innovative online research through online panel surveys and Market Research Online Communities (MROC). We provide market research solutions that go beyond traditional routines in order to yield better, faster and more cost-effective insights. Contact Columinate () to request an obligation-free quotation, or a presentation or brochure with information on any of our offerings. Visit for more information.

16 Apr 2012 13:16



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