While many South African banking consumers are taking advantage of the ease and convenience of Internet Banking to meet their basic banking requirements, most have yet to fully harness the potential of their online banking facilities. That's according to the results of recent research conducted with 1 353 Internet banking users by online market research specialist, Columinate, aimed at assessing the Internet banking habits and behaviours of users of this banking medium as well as the overall levels of satisfaction of Internet banking customers with the online offerings of their banks.
This survey is the first in Columinate's 'SITEisfaction' series, aimed at measuring website satisfaction across different industries. SITEisfaction will benchmark website satisfaction and provide annual insights to companies in these industries. See the infographic below for an illustration of the results.
Columinate specialises in innovative online research through online panel surveys and Market Research Online Communities (MROC). We provide market research solutions that go beyond traditional routines in order to yield better, faster and more cost-effective insights. Contact Columinate () to request an obligation-free quotation, or a presentation or brochure with information on any of our offerings. Visit www.columinate.com for more information.
LEGAL DISCLAIMER: This Message Board accepts no liability of legal consequences that arise from the Message Boards (e.g. defamation, slander, or other such crimes). All posted messages are the sole property of their respective authors. The maintainer does retain the right to remove any message posts for whatever reasons. People that post messages to this forum are not to libel/slander nor in any other way depict a company, entity, individual(s), or service in a false light; should they do so, the legal consequences are theirs alone. Bizcommunity.com will disclose authors' IP addresses to authorities if compelled to do so by a court of law.
The largest sample size for a single client project…We know!