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Ombudsman for Banking Services Press Office
The Ombudsman for Banking Services (OBS), also referred to as "the OBS", resolves individual complaints about banking services and products. We do this in an impartial, independent, confidential and speedy manner.
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The role of the Banking Ombudsman's office is more relevant now than it has ever beenThe impact of Covid-19, and the financial crisis that is bound to follow in its wake, will have a lasting impact on society and business as a whole. It will be a time of great financial stress and a time where the services of bodies such as the Ombudsman for Banking Services (OBS) will be needed now more than ever. 29 May 2020 Read more

Be aware of vishing as scammers look for spare cashUnfortunately, vishing is not new, but customers may be new to the scam. That's why the Banking Ombudsman wants to warn customers, particularly in these tough economic times, when consumers are more vulnerable. 24 Apr 2020 Read more

How to bank safely and efficiently during lockdownConsumer concerns related to Covid-19, including fears of being infected by the coronavirus while attending to their banking matters and stress related to debt issues, have come to the attention of the Ombudsman for Banking Services. 23 Apr 2020 Read more

Ombudsman for Banking Services ensures relevance at international ombudsman scheme conferenceThis week the Ombudsman for Banking Services South Africa hosted the 12th annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network). 8 Oct 2019 Read more

The Bank Ombudsman is now your one-stop shop for all banking-related complaintsIn the past all credit bureau-related complaints, even those involving a bank, have been directed to the Credit Ombudsman, whereas all other bank-related complaints were dealt with by the Ombudsman for Banking Services. 17 Sep 2019 Read more

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